FAQ & Site Info
FAQ
You may be charged customs duties and taxes. You are responsible to clear VAT on all purchases made on .This can be done through the VAT clearance procedure of your local customs authority in your country of residence.Sellers are not responsible for delays caused by the customs office in your country.
Order processing time:
We need 1-3 working days to process your order
(before sending the goods, we will test the products to ensure the perfect operation of Carplay)
Shipping
Orders will be sent free via DHL express
DHL Express has very mature transportation experience
It will be delivered in about seven working days
You can Track your DHL parce on the following website use your tracking number: www.dhl.com
Q1: Are you sure my car could work with your device?
A1: Please tell us what exact model of your car and its manufacture year and month.you can send the photo of the control panel and dis play screen, so we can send you the prefect item
Q2: How to install? it's complicated?
A2: If you could find a repaire store or master to install will better. If by yourself, please keep contact with our service team.
Please send the information to our customer support
Email : [email protected]
Q3: What's your warranty if your device can't work with my car?
A3: All Please according carplay.ecrater precess to request refund.(BUT if products damaged by yourself,we do not accept return).
We accept Paypal payment.Paypal has a good buyer protection policy,Please rest assured of shopping here.