FAQ & Site Info

Terms of Service

Payment Terms
We Only accept PayPal
Once payment is received, your order will be processed and shipped
None payment will be reported, who may then take action againts you and this may lead to the suspension of your account
eCheque will be held until cleared

Shipping Terms
We normally ship all items within 2 - 4 business days after payment is received
Packages usually arrive within 3 - 7 business days (Monday to Friday)
International shipping times vary by location, and usually ranges from 1 weeks
All of our package provide tracking information

shipping date
For Holiday Period (eg: Christmas, Chinese New Year and etc), shipping will take more longer time to reach. Please be patient when awaiting shipment.
Keep in mind that delivery dates are not guaranteed and may include extra transit time because unforeseen delays

Shipping and our services:

1,How can track my parcel?

You can Track your DHL parce on the following website use your tracking number: www.dhl.com

Orders over $200 will be sent free of charge by DHL Express
It takes about 3-7 days.

Orders priced below $200 are sent free of charge to standard postal services
It takes about 10-20 days.
（Depending on the buyer's local customs policy and uncontrollable natural weather, the delivery time may be extended）


2,Do I have to pay for customs and import taxes?

You may be charged customs duties and taxes. You are responsible to clear VAT on all purchases made on .This can be done through the VAT clearance procedure of your local customs authority in your country of residence.Sellers are not responsible for delays caused by the customs office in your country.

3,Questions and Support

If any questions about the product, feel free to leave messages to us, we will reply within 24 hours in working days.if you satisfed with our product and service, please light all 5 stars feedback, thank you

Return Policy
Returns
Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Q1: What's your warranty if your device can't work with my car?

A1: All Please according precess to request refund.(BUT if products damaged by yourself,we do not accept return).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at E-Mail：[email protected]

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Feedback
Positive feedback is greatly appreciated and we will do the same in return
If you are not satisfied for any reason please do not leave Negative or Neutral Feedback, contact us via eCrater message and we will get back to you to do our best to resolve your concern.

*Please write to us and give us the chance to resolve any issues or problems encountered by you first Before leaving any neutral or negative feedback. We are here to help you in case you require an exchange or in case of non-delivery.

*We aim to guarantee 100% Buyer satisfaction. We will reply you ASAP within 24 to 48 hours, if no response for you within 48 hours, please check the spam in your mail box or resend your email to us.
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